QUALITY POLICY

Kreis Grennan Architecture is an established design studio providing urban design and architectural services to clients throughout New South Wales and Australia. 

We maintain and continuously improve a Quality Management System that complies with the requirements of ISO 9001:2015.

Our key principles 

• To be personally accountable and responsible to deliver the agreed services in accordance with the Terms of Engagement and the Architect Code of Professional Conduct. 
  
• Making every effort to follow our customer, statutory and regulatory requirements.
  
• Continual monitoring and reporting of agreed service quality and performance indicators.
  
• Recognition of individuals who demonstrate excellence or innovation in delivering quality service and outstanding performance. 
  

Our quality objectives

• Consistently and efficiently deliver services to our customers that comply with their requirements, specifications, and relevant standards.
  
• Resolve customer, employee, and supplier queries promptly and in a friendly manner.
  
• Give our customers confidence in our products, our services and ability to meet their needs.
  

We achieve these objectives by 

• Ensuring high levels of management involvement in all operational aspects.
  
• Engaging stakeholders in meaningful consultation and communication.
  
• Measuring our performance to improve our services and Management System.
  

Kreis Grennan Architecture’s quality policy is applicable to our directors, employees, and contractors. It also applies to persons or organisations that represents us or conduct their activities on our behalf. 

We communicate this policy and its objectives to interested parties through induction of new employees, team meetings and client service agreements.

This policy together with our key principles and objectives is reviewed on an annual basis to ensure that it remains relevant and suitable to the operations.