Take your portfolio to new heights.

FAQ

• Do I need to know how to code?

  You absolutely do not need to know how to code to create a professional online portfolio. Your Format site comes with intuitive tools and 24/7 help from Format Experts that make it easy to customize your site exactly the way you want. Of course, if you want to personalize your website even more, our Pro and Unlimited plans offer access to CSS and HTML editing.

• I already have a custom domain. Can I use it with Format?

  Of course! If you already have a custom domain, you can connect it to your Format website. Our Customer Support team connects user domains to make the process easier. If you’re more hands-on we have support articles to get you started, and our Format Experts are available any time you need help.

• Does Format include hosting for my website?

  All Format plans automatically include hosting so you don’t need to purchase hosting services through a third party.

• I’m bad at learning new software, will someone help me?

  Absolutely! You can get actionable feedback and help with Format Experts. Schedule a one-on-one consultation with our experienced team members to make the most of your portfolio. Format Experts can help you build and optimize a new website or review and make recommendations for your current site—advising on curation, themes and design, SEO, gallery and custom page creation, setting up and selling with your online store, and much more.

• Are Format sites mobile-ready?

  Absolutely! All our themes are optimized to be viewed across all devices and platforms: from high-res desktops to laptops and smartphones.

• Is it easy to use?

  We’re a one-stop shop. We have everything you need all in one place: proofing, store, blogging, and beautiful themes to showcase your work. Format also focuses on building the best product for creators like you looking to showcase their work in dynamic and impactful ways. We improve Format on a monthly basis and work hard to have an understanding of what you need in order to succeed. We care about your success.

• What are premium themes?

  We work with independent designers and artists to develop a set of exclusive themes with a distinct visual style. You won’t find themes that feel this seamless anywhere else. Explore the premium themes here to find the one that matches your own visual tastes and how you like to share your work.

• Can I cancel at any time?

  Absolutely! We would be sad to see you go, but we want you to find the right solution for you. You can reach out to our Customer Support team at any time if something isn’t working and we’ll do our best to solve the issue together. For a full refund, cancellations for a yearly plan must take place within the first 30 days.

• Can I get help when I need it?

  Yes! We have 24/7 support. Our team will create personalized how-to videos, guide you on your screen, and talk you through anything you need to know one-on-one. We’re creators like you and we take helping Format users very seriously. If you choose an Unlimited plan, you’ll always be at the front of the queue for help with Priority Support.