Ideaform’s Accessible Customer Service Policy

Organizational Commitment

Putting customers first is our foremost priority. It guides our efforts to become the most recommended company in the markets we serve. As part of this, we are committed to:

Legal Obligations and Standards

As an Ontario-based company we have legal obligations to address accessibility issues, as well as standards we aspire to. The sources of these legal obligations and standards include:

Ideaform's Accessibility Strategy and Multi-year Accessibility Plan

In accordance with AODA, we have and are putting into place appropriate strategies to meet the needs of people with all levels of ability. These strategies include:

Note that this document and plan will be updated on an ongoing basis.

Feedback

We are committed to providing excellent customer service and welcome feedback to improve the accessibility of products and services. We offer a variety of ways for you to contact us. Please include your name, telephone number, any alternate contact information, and your questions and/or comments.

In all cases, we are committed to responding to your inquiry within two business days.

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