Refund Policy

Free trial on new account

When you create your Format account you start with a free trial. No charges occur until your trial is over.

Canceling your account

You can cancel your account at any time at /subscription/cancel

Cancel and you won’t be charged again

Once you cancel you won’t be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if you sign up on the 20th of the month that means your billing cycle is on the 20th of every month. If you cancel your account on the 24th, you’ll still have to pay for the current month, but you won’t be charged again after that.


We do not offer refunds on monthly subscriptions. If you are on an annual plan, you can receive a refund within 30 days of subscribing to that plan or renewing your subscription.

If you have any questions about this policy please contact us at

Promotion valid until September 30th, 2023 at 11:59 p.m. PST. Promotional discount off the subscription price of a new Basic, Pro, Pro Plus or Bundle annual plan can be applied at checkout with code 50FORMAT. Discount applies to the first year only. Cannot be combined with any other promotion.